GE HealthCare
Chennai, Tamil Nadu, India Posted 2d ago
Customer facing staff responsible for winning business, operating with some autonomy at GE HealthCare, a leading global medical technology and digital solutions innovator.
Customer Engagement & Strategic Relationship Management
Represent One GE HealthCare across multi-year enterprise engagements, strategic partnerships, and cross-functional initiatives.
Own executive-level issue resolution and ensure high customer satisfaction across key accounts.
Deliver operating plan commitments including revenue, growth, margin, cash, and market development objectives.
Build and sustain strong, trust-based relationships with senior stakeholders including C-suite leaders and clinical heads.
Lead enterprise account planning, including account-specific growth strategies and stakeholder mapping.
Drive joint value planning with customers to define shared clinical, operational, and financial goals and KPIs.
Collaborate with Product and Marketing teams to drive regional engagement initiatives.
Ensure compliance with all GE HealthCare policies, procedures, and operating mechanisms.
Collaborate with internal and external stakeholders to develop and finalize rate contracts with enterprise accounts.
Integrated Solution Development & Business Growth
Identify expressed and latent customer needs across disease areas such as oncology, neurology, cardiology, and molecular imaging.
Lead development of high-impact clinical, scientific, and commercial proposals.
Collaborate closely with Medical Affairs, legal, R&D, Regulatory, Quality, Supply Chain, and Finance.
Strengthen product knowledge to enhance clinical differentiation and drive account potential mapping.
Develop and execute annual engagement plans to drive customer mindshare and revenue growth.
Requirements
Bachelor’s degree in pharmacy, Life Sciences, or related field.
Min12 + years of relevant experience in sales, account management, or healthcare diagnostics/pharma.
Strong product knowledge with proven experience in enterprise account management and planning.
5-6 years of experience working with or leading cross-functional teams.
Strong influencing, interpersonal, and stakeholder management skills.
Strong analytical thinking and problem-solving abilities.
Excellent presentation skills with the ability to engage and influence senior stakeholders.
Preferred Qualifications
MBA (Sales & Marketing) or relevant master’s degree.
Demonstrated success in managing large, complex accounts and closing strategic deals.
Strong communication skills in English and local languages.
Ability and willingness to travel extensively across assigned geographies.
