Salesforce
Hyderabad, Telangana, India Posted 2d ago
As a Developer Support Engineer at Salesforce, you will play a critical role in partnering with developers around the world to solve complex technical challenges across the Salesforce Platform.
Key Responsibilities
Deliver premier-level technical support with strong customer handling and critical escalation management.
Partner closely with cross-functional teams and build strong relationships with Product teams.
Create high-quality technical investigations and consistently meet monthly KPIs.
Assist third-party developers in troubleshooting integrations with Salesforce APIs, Apex, and other developer products.
Write sample code and client libraries and contribute to open-source projects.
Create knowledge base materials that improve operational efficiency.
Requirements
Bachelor's or Master's degree in Computer Science, Information Systems, or Information Technology.
2–6 years of Salesforce engineering/programming experience.
Minimum 2 years hands-on experience with Industries or Revenue Cloud products.
Any Industry or Revenue Cloud Certification.
Salesforce Certified Platform Administrator and Platform Developer.
Core developer skills, including LWC and Apex development experience.
Solid knowledge of JSON, XML, YAML and server-to-server web services.
Preferred Qualifications
Salesforce Certified Industries CPQ Developer & CPQ Administrator.
