Samsara
Remote Posted 2d ago
Samsara is looking for a Senior Customer Success Manager to work closely with customers to understand their fleet and unique challenges, advise on how to customize Samsara for their needs, and act as their long-term partner at a pioneer of the Connected Operations Cloud.
Key Responsibilities
Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
Compose joint success plans with customers, outlining their objectives, metrics, timelines, and effectively removing any barriers to achieving business value.
Orchestrate renewal-focused business reviews with our customers where we look back at past successes and align on upcoming goals.
Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types.
Mitigate escalations and resolve customer issues.
Help customers with a wide range of general inquiries and questions.
Provide excellent customer service throughout the service cycle from initial request to final close out of the transaction.
Champion, role model, and embed Samsara’s cultural principles as we scale globally.
Requirements
2-5 years of experience in a Customer Success, account management, or consulting role.
Experience supporting or working with technical products.
Solutions-oriented with strong problem-solving skills.
Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced environment.
Bachelor’s degree from a 4-year institution.
Spanish and English fluency.
AI tools fluency.
Preferred Qualifications
SaaS experience.
Strong bias for standardization and automation with an insistence on high standards.
