Junior Service Desk Engineer

Guidehouse is looking for a Junior Service Desk Engineer to provide first-level IT support to global users. You will diagnose technical issues and manage service requests while working in night shifts to support international locations.

Key Responsibilities

• Provide first-level IT support through calls, chats, and tickets.

• Log and prioritize incidents in the ticketing system according to SLAs.

• Troubleshoot operating systems, MS Office, and internet connectivity issues.

• Resolve basic technical issues related to peripheral devices and email.

• Escalate complex issues to next-level support teams as required.

• Maintain documentation of solutions and user interactions.

Requirements

• Engineering or Science graduate.

• Strong English communication skills.

• Basic knowledge of laptops, desktops, and peripherals.

• Understanding of Windows OS and MS Office tools.

• Ready to work in rotational shifts covering 24/7 support.