Reservations Manager

Accor is seeking a Reservations Manager to coordinate group inventory management processes and property management systems at Fairmont Mumbai and Roswyn, A Morgans Originals Hotel. The role ensures accurate data entry, compliance with sales strategies, and service recovery for guest complaints.

Key Responsibilities

• Manage and coordinate all aspects of the group inventory management process and Property Management System (PMS).

• Review daily group pick-up reports to monitor cut-off dates and group availability.

• Conduct daily inventory controls to adjust availability as determined in sales contracts.

• Provide training to other hotel team members on reservations procedures and principles.

• Ensure that all room statistics reports and Reports of Operations are accurate and consistent.

• Assist in preparing occupancy forecasts and maintaining revenue management related systems.

Requirements

• Experience in hotel reservations and inventory management.