Sales Operations Analyst

Zenoti is looking for a Sales Operations Analyst to work the night shift and serve as the first point of contact for US Account Executive and Sales Development Representative teams on the sales tech stack.

1. Rep support and onboarding

• Act as the primary contact for rep questions on the sales tech stack, resolving the issue or unblocking the rep within agreed response times.

• Direct reps to the agreed support channels so requests are visible to the team, can be tracked, and patterns in support needs can be spotted.

• Communicate across departments to unblock reps: contact the relevant teams, state the requirement and its urgency, follow up to resolution and keep the rep informed.

• Onboard and configure all new hires on the tech stack, hitting agreed deadlines, and maintain the onboarding readiness tracker and tech stack evaluation checklist.

• Maintain rep-facing documentation in Confluence: FAQs, process guides, tool documentation and training materials.

• Deliver training sessions and ask-me-anything sessions to reps, including for new tool launches and go-lives, and keep the content current.

• Share a daily handover of open and closed items, blockers and risks, on time, every working day.

• Work independently during your shift, resolve rep questions without escalating wherever you can, and log everything else in the daily handover.

2. Quote, contract and billing support

• Handle DocuSign and billing system requests before billing is set up, so that closed deals are not delayed.

• Run closed account checks and make corrections so deal and account records are accurate before they move downstream.

• Support sales teams through billing system changes and go-lives with clear guidance and documentation.

3. Systems administration

• Administer Jira, including projects, workflows, automation rules, request templates, automated responses, permissions and the sales operations request queue.

• Maintain and optimise the tech stack, including Jira, a Custom CPQ, DocuSign, Highspot, Outreach, RingCentral, Gong, Zoom, Qualified and Confluence.

• Administer Gong, including user and domain settings, and investigate recording issues.

• Evaluate new releases and new technology, test and roll out approved changes within agreed timelines, and present recommendations.

• Find the root cause of recurring issues and fix it with a process, automation or documentation change.

4. Data governance and reporting

• Govern Salesforce data across leads, opportunities and accounts, and perform bulk updates.

• Own the review and correction of sync issues between Outreach and Salesforce.

• Own recurring daily, month-end and quarter-end tasks to fixed dates: clearing exceptions, checking closure accuracy, updating currency rates and maintaining dashboard filters.

• Fulfil ad-hoc reporting and dashboard requests in Salesforce.